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Non-Revenue Water Workshop

Smart Approaches to Addressing Water Leakage and Carbon Emissions

22 October 2026, Thursday

Joseph Butterfield

Head of Export Sales,
HWM Global

Bio
Abstract

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Tom Crowder

Director
Crowder Consulting

Bio
Abstract

Tom is a Chartered Manager with a strong technical understanding of water networks and high level of expertise in water loss management. He is a Director of Crowder Consulting, having worked full time for the company for 24 years.

In his director role, he is actively involved in developing new streams of work and building specialist service delivery teams. He is responsible for leading water loss consultancy projects, Netbase digital services projects, and leakage detection projects.

Tom is responsible for a multi-skilled specialist team delivering a range of water loss related services. He ensures that the team apply a very high standard of work and innovative approach that utilises cutting-edge technology.

Most recently, Tom has been helping to deliver NetAlytics our latest DMA targeting software, and NetOps our latest leakage detection management software across several clients.

Making Consumptions Dynamic & Water Balance Smarter

Many water utilities are rolling out smart meters with intra-day reading intervals to better understand demand in their water network.  The benefits include helping customers to use less water, being able to quickly identify customer-side leaks and improving the accuracy of network leakage estimations.

As the coverage of smart meter data increases, so too do the range of analyses that can be applied to make the water balance smarter, e.g. smart meter consumptions and night use aggregated up to different area levels, as well as specific cohorts to simulate demand. This provides totalised area consumptions and customer side leakage, as well as intra-day demand profiles that can feed into the water balance analysis.  The general idea of the smart water balance is to derive more representative consumption estimates, leveraging the smart meter data, the cohort analysis results of the smart meter data, as well as dynamic pressure adjustments. 

Some key smart meter questions that need to be explored:

• What is the required level of smart metering to improve the accuracy of the water balance?

• What is the required frequency of data capture and retrieval to separate customer side leakage from network leakage?

Assuming these questions can be answered and the output from a cohort analysis can be confidently applied to simulate consumptions, the fundamental question remains: does the water balance continue to be a daily flow and night flow analysis, or do we move towards a mass balance using hourly/15min data? 

Mark Nicol

HWM Global

Bio
Abstract

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Kelvin Siew

Air Selangor

Bio
Abstract

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Sufian Sidek

W Yethwater

Bio
Abstract

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Hugh Chapman

Aqua Analytics

Bio
Abstract

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Gillian Sowden

Crowder Consulting

Bio
Abstract

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Jamie Paterson

Water Vision Technology

Bio
Abstract

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Joe Dalton

Hydroptimise

Bio
Abstract

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Chris Smith

Nama Water Services

Bio
Abstract

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Khor Tse Tong

Air Selangor

Bio
Abstract

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Tom Allen

Itron

Bio
Abstract

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Khalil Al Dawi

Nama Water Services

Bio
Abstract

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Kuberan Anandarajah

Singer Valves

Bio
Abstract

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Alexander Frings

ABB
GERMANY

Bio
Abstract

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Courtney Carey

Crowder Consulting

Bio
Abstract

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Vinod Karthnam

Water Vision Technology

Bio
Abstract

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Thomas Kressin

Gutermann

Bio
Abstract

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Cillian O’Neill

Qatium

Bio
Abstract

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22 October 2026, Thursday


*Programme is subject to change without prior notice.

Join the workshop

 

Register Now! (Online Payment)

 

WaterLoss Asia 2026
20-22 October 2026

Securing Asia’s Water Future: Innovating for Reduced Water Loss and Non-Revenue Water 

General Enquiry:
+60 3 6140 6666

Whatsapp Messaging:
+6012 8260 998

Email:
water@protempgroup.com 

 

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